Ofcom has announched that it will make switching broadband providers easier for consumers. Under the current process, customers must obtain a MAC (Migration Authorisation Code) number from their existing provider and give this number to the provider they want to switch to. This can be more difficult than it sounds because it is not compulsory for broadband providers to issue MAC numbers. Consumers have complained that there are serious delays in getting the MAC number for their existing provider, or they can not get the number at all.

The new rules will make it compulsary for broadband providers to issue a MAC number when it is requested by consumers. Failure to do so will result in action being taken by Ofcom.

Any changes that makes it easier to switch providers is good news for consumers and for healthy competition in the broadband market.

This entry was posted on Tuesday, August 22nd, 2006 at 11:56 am and is filed under Broadband. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.