Orange and TalkTalk have lost ground in a customer satisfaction survey released by uSwitch. They came joint bottom in the survey for overall customer satisfaction.

TalkTalk scored highly in the last uSwitch survey in May. Since then, it has revolutionised the industry by being the first to offer free broadband. However, customers are less than impressed with some customers not being connected and unable to get through to the customer support help lines.

Orange has suffered with outages to its broadband service.

Telewest scored very well and came top in quality of connection, customer services, billing, and tech support. Its sister company, NTL, did less well and finished 8th overall.

Virgin.net came top of the survey overall.

This entry was posted on Thursday, November 16th, 2006 at 7:06 pm and is filed under Broadband. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.