The AOL TalkTalk Dilemma
There is an interesting article in the Times about the dilemma facing AOL customers. The Carphone Warehouse has recently purchased AOL UK. AOL customers are likely to be tempted by TalkTalk’s (part of the Carphone Warehouse) free broadband offer. However, TalkTalk has is suffering from the widely publicised problems with connecting people to the broadband service, and its own customer service call centres. The purchase of AOL may actually help TalkTalk, as AOL has more call centres around the UK and a better reputation for customer support.
AOL customers will not be automatically transferred to TalkTalk. Our advice to AOL customers nearing the end of their contract is to look around, because there are plenty of good deals out there besides the TalkTalk one.